Refund policy
At Zavaro Club, customer satisfaction is important to us. This Refund Policy explains the conditions and procedures for requesting a return, refund, or exchange.
Return and Refund Period
You may request a return within 14 days after receiving your order.
To be eligible for a return, your item must be in the same condition in which you received it: unused, unworn, undamaged, and in its original packaging, with any tags, accessories, manuals, or other materials originally included.
You may also be asked to provide your order number and proof of purchase.
How to Request a Return
To request a return:
- Contact Zavaro Club at support@zavaroclub.com within the applicable return period.
- Include your order number, the item(s) you wish to return, and the reason for the return.
- If the product arrived damaged, defective, or incorrect, please include clear photographs showing the issue.
- Wait for return authorization and instructions from Zavaro Club before sending any item back.
- Once authorized, package the product securely and follow the return instructions provided by our support team.
Please do not send products back without first contacting Zavaro Club. Unauthorized returns may not be accepted or processed.
Return Shipping Costs
Unless the item is defective, damaged upon arrival, incorrect, or otherwise required by applicable law, return shipping costs are the responsibility of the customer.
If the return is caused by an error by Zavaro Club, we will provide appropriate instructions regarding return shipping.
Original shipping charges are generally non-refundable unless required by applicable law or the refund results from an error by Zavaro Club.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or different from what you ordered, contact Zavaro Club at support@zavaroclub.com as soon as possible so we can review the issue and provide an appropriate solution.
Refund Processing
After we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method within If approved, the refund will be issued to your original payment method within 5–10 business days.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account. Zavaro Club does not control processing times imposed by financial institutions or payment providers.
Exchanges
If you would like to exchange an eligible product, contact support@zavaroclub.com. Exchanges are subject to product availability and the eligibility requirements described in this policy.
Non-Returnable Items
Certain products may not be eligible for return or refund, including, where applicable:
- Personalized or custom-made products;
- Gift cards;
- Digital or downloadable products after delivery or access;
- Products marked as final sale, where permitted by law;
- Personal-care, hygiene, or other sealed products after the seal has been opened, where applicable;
- Products that have been used, altered, damaged, or returned incomplete by the customer; and
- Any other items that cannot legally or reasonably be returned for health, hygiene, safety, or similar reasons.
These exclusions apply only to the extent permitted by applicable consumer protection laws.
Cancellations
If you need to cancel or modify an order, contact support@zavaroclub.com as soon as possible.
We cannot guarantee cancellation or modification after an order has entered processing or has been shipped.
Consumer Rights
Nothing in this Refund Policy is intended to limit or exclude any mandatory consumer rights that apply to you under applicable law. Where applicable law provides rights that are more favorable than this policy, those legal rights will apply.
Contact Us
For questions regarding returns, refunds, exchanges, or cancellations, contact:
Zavaro Club
Email: support@zavaroclub.com
